Propane FAQ

Propane FAQ

Q : What is propane?

Propane is a hydrocarbon (C3H8) and is sometimes referred to as liquefied petroleum gas, LP-gas, or LPG. Propane is produced from both natural gas processing and crude-oil refining. Nearly 97 percent of the propane used in the United States is produced in North America. It is nontoxic, colorless, and virtually odorless. As with natural gas, an identifying odor is added so the gas can be readily detected.

Q : Is propane safe for me and my family?

Yes. Propane is a very safe fuel. But as with any energy source, there are steps you should take to further ensure your safety:

  • If you detect a gas leak, immediately evacuate everyone from the house and call your local propane provider or the fire department from a neighbor’s telephone.
  • Learn what propane smells like. Propane retailers print scratch-and-sniff pamphlets to help your family recognize its distinctive odor.
  • Know where gas lines are located, so you won’t damage them when digging or working in the yard.
  • Change or clean furnace filters regularly as recommended by the manufacturer.
  • Don’t store cleaning fluids, oil-soaked rags, gasoline, or other flammable liquids near a gas-burning appliance, where vapors could be ignited by the pilot light.

Q : How can I recognize a propane leak in my home?

Propane has a strong, unpleasant smell, like rotten eggs, a skunk’s spray, or a dead animal. Propane manufacturers add the smell deliberately to help alert customers to propane leaks, which can create a safety hazard. You can ask your propane retailer for a demonstration to help everyone in your home or building identify leaks.

Q : How are you involved with Crisis Control?

We provide delivery & service for those who can not afford it.
Delivery and Service: Customers can call Crisis Control directly and then Crisis Control will call us to put in 100-150 gallons of Fuel Oil/K-1/Propane. If a customer calls us and owes a balance/can’t afford a delivery, we may sometimes direct them to Crisis Control.

Q : What is the minimum delivery?

  • 100 gallons for next day delivery.
  • 150 gallons for same day delivery and a service charge
  • Again our regular business hours are Monday through Friday from 8:00am until 5:00pm. If ordered after hours or after 4:00pm, the minimum is 200 gallons and a service charge

Q : What are my payment options for a C.O.D. account?

You can pre-pay for a certain gallon amount over the phone with a credit card (Visa or MasterCard). You may also leave a credit card on file with customer service to use for your deliveries or you may you’re your payment directly to the driver.

Q : How does delivery work for propane?

Propane has been specifically designed and manufactured to be transported in approved vessels commonly referred to as “transport tanks”. Transport tanks are seen on our highways being pulled by large trucks and on railroad cars. This enables consumers to enjoy gas burning furnaces and other products where natural gas is not available. All propane tanks are filled to 80% capacity at locations throughout the United States that are located along miles and miles of pipelines. The reason tanks are only filled to 80% capacity is because there has to be at least 20% of the tanks capacity reserved for vapor expansion. This allows sufficient space inside the tank for the vaporization and expansion of propane during the rise and fall of outdoor temperatures.
During the loading and unloading processes pumps on the delivery vehicles are utilized to speed up the transfer from one tank to the other. Each propane delivery truck has a meter that indicates the total amount of liquid propane in gallons that was pumped into your tank. This meter is annually tested and certified by “North Carolina Department of Agriculture” to insure accurate readings.

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